Free shipping is available on orders over USD $109. Free shipping will be automatically applied to all shopping baskets over USD $109.(Excluding Thailand, India, Brazil, Dominica, Reunion, Iraq, Mozambique, French Guiana, French Polynesia, Panama, Maldives, Ecuador, Guadeloupe, Martinique, Palau, Turks and Caicos Islands, Seychelles, Mauritius, Trinidad and Tobago, Zambia, Cote d'Ivoire, they are not included in the scope of delivery.)
-Why do I have to pay the standard shipping fee for my order?
Free standard shipping is applicable only to orders with total value (after discount) over USD 109 under normal circumstances, and a flat shipping fee will be required otherwise.The shipping cost of the return and exchange shall be borne by the buyer.
STANDARD SHIPPING FEE
Order over $79---Free shipping
Order $0-$78.99---Shipping fee $7.99
(It is applicable only to orders with total value after discount)
IMPORT TAXES AND DUTIES
SOME COUNTRIES/REGIONS OUTSIDE THE UNITED STATES HAVE ALREADY CHARGED A 10% TAX AT THE TIME OF CHECKOUT, AND THE COURIER COMPANY WILL NO LONGER CHARGE FROM CUSTOMERS. (SUCH AS UK AND EU 27 COUNTRIES: AUSTRIA, BELGIUM, BULGARIA, HUNGARY, GERMANY, GREECE, DENMARK, IRELAND, SPAIN, ITALY, CYPRUS, LATVIA, LITHUANIA, LUXEMBOURG, MALTA, NETHERLANDS, POLAND, PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, FINLAND, FRANCE, CROATIA, CZECH REPUBLIC, SWEDEN AND ESTONIA) EXEPT MENTIONED ABOVE COUNTRIES, IF OTHERS NEED TO PAY IMPORT TAXES, CUSTOMS DUTIES AND RELATED CUSTOMS FEES FOR IMPORTS. THESE FEES (IF APPLICABLE) ARE DETERMINED AND COLLECTED BY THE CUSTOMS OF THE DESTINATION COUNTRY. FOR MORE DETAILED INFORMATION ON CHARGES, PLEASE CONTACT YOUR LOCAL CUSTOMS DIRECTLY.
How long does shipping normally take?
1.Processing Time Normally 5-9 Business Days
*For US orders :
Standard Shipping: 7-10 business days
*For non-US orders :
Standard Shipping: about 10-15 business days
3. Receiving Time=Processing Time+Shipping Time
Delivery time is not guaranteed for Standard Shipping. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.
Due to the global impact of COVID-19, online delivery express services in some countries and regions have experienced delays in timeliness. The time for the order to be delivered to you will be different from the estimated time by 15-30 days.
*Kind reminder:We are not responsible if a package is undeliverable because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error in your shipping details, kindly e-mail us at [email protected].com as soon as possible.
Every customer will receive their track&trace code automatically, once we have your order ready for shipping. The track&trace code will be sent to your Email, which you filled in our system. In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.
-Will my package be delivered to my house or to the post office for me to pick it up?
Your order will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare.
Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.
TRACKING YOUR ORDER
For US orders, you can track your order through: www.usps.com
For Canada orders, you can track your order through: www.canadapost.ca
For UK orders, you can track your order through: www.royalmail.com
For AUS orders, you can track your order through: www.auspost.com.au
For worldwide common tracking tool: www.17track.net
Orders with multiple items may be split into multiple orders and delivered separately under different tracking numbers. If this occurs, you will receive an email notification advising you of a partial order delivery. No additional shipping charges will be applied to partial orders.
Still not getting your answers? Email us anytime at [email protected].com You can even contact us on Facebook.
RETURNS POLICY TERMS & CONDITIONS
We understand that there may come a time where you need to return a purchase from us and We are happy to accept all new/unworn items (except swimwear, underwear, panties, bags, and accessories) within 14 days of original purchase.
*You must return your product within 14 days of the product being purchased. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
*You must email us a picture showing the problem/defect after submitting the return request online.
*Items must be unused, undamaged, and in original packaging, and all the items in the package must be intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.
*Any addresses on the parcel are not the return address, pls must contact customer service team to provide you a correct return address.
Return fee is based on your location and the cost of returns is payable by you and we will not reimburse this.
ITEMS WE CANNOT REFUND OR EXCHANGE
-Clearance sale items are not eligible for retur
-Swimwear, underwear, and panties cannot be returned or exchanged.
-Swimwear can only be returned if it is defective/damaged or is a wrong delivery.
We will issue a refund to your original payment method within a week.
Kind reminder: Return packages should be authorized. Any return request not authorized by the customer service will not be honored.
CANCELLATIONS AND ORDER AMENDMENTS
Please ensure all details provided are full and correct at the time you place your order. We can’t make adjustments to an order once it has been confirmed. As long as your order has not been shipped you can contact us within 12 hours to cancel your original order. Then you can go back and place a new order. However, if your order has already been shipped, best to follow our regular returns process.
REFUND POLICY FOR SALE ITEMS
All Sale items are non-refundable for change of mind.Our normal refunds policy applies to any full price styles purchased in the same transaction as Sale styles. Faulty goods are excluded from this policy. If you discover a fault with a Sale style, please follow the returns policy.
If you have further questions/issues, please contact us at [email protected]Callfancy.com.