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RETURN POLICY

RETURNS POLICY TERMS & CONDITIONS


We understand that there may come a time where you need to return a purchase from us and We are happy to accept all new/unworn items (except swimwear, underwear, panties, bags, and accessories) within 14 days of original purchase.

*You must return your product within 14 days of the product being purchased. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

RETURN PROCESS

*You must email us a picture showing the problem/defect after submitting the return request online.

*Items must be unused, undamaged, and in original packaging, and all the items in the package must be intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.

*Any addresses on the parcel are not the return address, pls must contact customer service team to provide you a correct return address.

COURIER PICKUP

Return fee is based on your location and the cost of returns is payable by you and we will not reimburse this.

ITEMS WE CANNOT REFUND OR EXCHANGE

-Clearance sale items are not eligible for retur

-Swimwear, underwear, and panties cannot be returned or exchanged.

-Swimwear can only be returned if it is defective/damaged or is a wrong delivery.

REFUND

We will issue a refund to your original payment method within a week.

Kind reminder: Return packages should be authorized. Any return request not authorized by the customer service will not be honored.

CANCELLATIONS AND ORDER AMENDMENTS

Please ensure all details provided are full and correct at the time you place your order. We can’t make adjustments to an order once it has been confirmed. As long as your order has not been shipped you can contact us within 12 hours to cancel your original order. Then you can go back and place a new order. However, if your order has already been shipped, best to follow our regular returns process.

REFUND POLICY FOR SALE ITEMS

All Sale items are non-refundable for change of mind.Our normal refunds policy applies to any full price styles purchased in the same transaction as Sale styles. Faulty goods are excluded from this policy. If you discover a fault with a Sale style, please follow the returns policy.

Contact us

If you have further questions/issues, please contact us at [email protected]Callfancy.com.